We'd Love to Hear From You

Get in Touch

Whether you have questions about our service, need help with your biography, or just want to share your story with us, we're here to help.

Send us a message

Direct Contact

Support Hours

Mon-Fri: 9am-6pm EST
Sat-Sun: 10am-4pm EST

Quick Answers

Many common questions are answered in our FAQ section.

View FAQ

Fast Response

We typically respond to all inquiries within 2-4 hours during business hours, and within 24 hours on weekends.

Common Questions

Here are some questions we hear frequently. For more, visit our FAQ page.

How quickly can I expect a response?

We aim to respond to all inquiries within 2-4 hours during business hours (9am-6pm EST, Monday-Friday). Weekend inquiries are typically answered within 24 hours.

Can I schedule a call to discuss my biography?

Absolutely! For complex questions or if you prefer to speak directly, mention in your message that you'd like to schedule a call and we'll send you our calendar link.

Do you offer technical support?

Yes, we provide full technical support for our platform. Whether you're having trouble with the interview process, account access, or anything else, we're here to help.

What if I need help during the interview process?

Our team is available to provide guidance throughout your interview experience. You can reach out anytime if you get stuck or have questions about specific prompts.

Real People, Real Support

We're Here to Help

Behind Biography.AI is a team of real people who care about your story. We're not just tech support - we're storytelling experts who understand the importance of preserving family memories.

Personal Care

Every inquiry is handled with personal attention and care

Expert Team

Our team includes writers, technologists, and family historians

Clear Communication

We explain everything in plain language, no technical jargon