Get in Touch
Whether you have questions about our service, need help with your biography, or just want to share your story with us, we're here to help.
Send us a message
Direct Contact
Fast Response
We typically respond to all inquiries within 2-4 hours during business hours, and within 24 hours on weekends.
Common Questions
Here are some questions we hear frequently. For more, visit our FAQ page.
How quickly can I expect a response?
We aim to respond to all inquiries within 2-4 hours during business hours (9am-6pm EST, Monday-Friday). Weekend inquiries are typically answered within 24 hours.
Can I schedule a call to discuss my biography?
Absolutely! For complex questions or if you prefer to speak directly, mention in your message that you'd like to schedule a call and we'll send you our calendar link.
Do you offer technical support?
Yes, we provide full technical support for our platform. Whether you're having trouble with the interview process, account access, or anything else, we're here to help.
What if I need help during the interview process?
Our team is available to provide guidance throughout your interview experience. You can reach out anytime if you get stuck or have questions about specific prompts.
We're Here to Help
Behind Biography.AI is a team of real people who care about your story. We're not just tech support - we're storytelling experts who understand the importance of preserving family memories.
Personal Care
Every inquiry is handled with personal attention and care
Expert Team
Our team includes writers, technologists, and family historians
Clear Communication
We explain everything in plain language, no technical jargon